How can we help you?
Whether you have a question about payouts, need technical support, or want to review our platform policies, everything you need is right here.
Contact Support
- General Support Need help with tasks, account issues, or withdrawals? Our team is here for you. Email: contact@point2earn.com
- Agent Partners Dedicated support for our Agent Network regarding commissions, networks, and bonuses. Email: contact@point2earn.com
- Live Community Join our official Telegram channel for instant updates, payment proofs, and community help. Join Telegram: https://t.me/point2earn
Legal & Policies
- Terms of Service Rules and guidelines for using our platform.
- Privacy Policy How we protect and handle your personal data.
- Payout & Earnings Policy Details on withdrawal limits, timelines, and fees.
- Agent Partnership Agreement Commission structures and agent responsibilities.
Frequently Asked Questions
- How long do withdrawals take to process? Standard user withdrawals are typically processed within 24-48 business hours. Agent commission payouts are processed on a priority basis, usually within 12-24 hours depending on the chosen payment method.
- Why was my task submission rejected? Submissions are usually rejected if the provided proof (screenshots/links) is invalid, blurry, or does not meet the specific instructions of the task. You can view the specific rejection reason in your "Task Reviews" dashboard.
- How do Agent Commissions work? Agents earn a percentage (based on their Label Rank) of every successful withdrawal made by users in their network. This means you only earn when your network earns, ensuring a scam-free ecosystem.
- Is Point2Earn free to join? Yes! Joining as a standard earner is 100% free. Agent accounts may require an application process or an invite code from an existing Super Admin.